Guest Service Agent


  • Reports directly to and communicates with the front office manager for all relevant matters affecting guest satisfaction.
  • Welcome all guests cordially and professionally ensuring that VIP guests and regular guests consistently receive all benefits, recognition and services.
  • Reviews lists for all arrivals and VIP’s to check room allocations, amenities and special requests.
  • Ensures to inspect rooms/suites of all arrivals according to the organization’s standards, especially for all VIP’s and inform other operating departments, especially housekeeping and food & beverage, on matters that concern them.
  • Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card and such details are recorded in the system.
  • Handles guest complaints and refers them as necessary. Follow up on corrective action and courtesy call, communicate in a timely manner to front office manager.
  • Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies and meal rates.
  • Ensure all rooms for individual, VIP and for groups are blocked, room keys are prepared well in advance.


  • Preferable to have a bachelor’s degree.
  • Able to have active listening skills and excellent command in English communication.
  • Having Arabic knowledge is an advantage.
  • Minimum 2 years of experience in a similar role in hotel industry.
Job Category: Front Office
Job Type: Full Time
Job Location: Dubai

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